IT поддръжка от Смартпринт България

Professional IT Support

Professional IT Support

Adequate Help

Timely resolution of issues with computer equipment, networks, and software

Process Management and Reporting

Technical process management in the modern office environment. Planning and status reports.

Expert Team

All our staff have proven experience in the IT field and undergo regular training and competency testing.

What is “IT Outsourcing”

What is “IT Outsourcing”

IT outsourcing service is designed for clients who cannot or do not find it cost-effective to maintain their own IT department. We provide a team of IT professionals to handle all daily IT tasks for a fixed monthly fee — significantly lower than maintaining an in-house team.

Benefits:

  • Constant access to trained professionals

  • Smooth operation of computers, networks, and office equipment

  • Costs are a fraction of those for an internal IT department

  • Predictable, fixed monthly fees

  • Always available — our service doesn’t take vacations

  • More time for your business – tackling IT issues is not an issue anymore

  • Free consultation – for new equipment, office expansion, remote locations, etc.

  • Preferential prices on equipment, supplies, and other services (e.g., website development, apps, etc.)

  • In-house repair service for computers, laptops, and printers

It Support Service Coverage

It Support Service Coverage

A breakdown of services our IT Outsourcing is covering. If you have difficulty finding the desired service – contact us to discuss if we can be of service to you.

  • Hardware support: diagnostics, upgrades, maintenance

  • OS support: updates, policy configuration, troubleshooting

  • Software support: installation, updates, issue resolution

  • Server support: physical/cloud, configuration, policies, Active Directory, updates and troubleshooting

  • Cloud services: Microsoft 365, Azure AD, Google Workspace

  • Network infrastructure: routers, switches, cabling, firewalls

  • Remote/home office: VPN setup, collaboration tools

  • Security: virus/malware protection, network/resource security

  • Video surveillance: setup and maintenance

  • Telephony: IP phones, PBXs

  • Printers/MFPs: supplies and servicing

Subscription Plans

Subscription Plans

A list of our standard subscription plans. They are tailored according the popular market demand. If you cannot find a plan that suits your personal needs – get in touch and we will make you a personalised offer.

Mini

from 18€

  • 1 client location

  • 10:30 – 16:30

  • 2 on-site visits

  • Remote support: 10 hours

  • Reaction time: up to 4 hours

  • Local network support

  • Printers/MFPs support

  • 1 yearly maintenance visit

  • Preferential pricing for repairs, parts and consumables

Standart

from 22€

  • 2 client locations

  • 09:00 – 17:30

  • Up to 6 on-site visits

  • Remote support: up to 20 hours

  • Reaction time: up to 2 hours

  • Local network support

  • Preventive visits

  • Support of unlimited number of printers/MFPs

  • On-site preventative maintenance (at least 1 annual)

  • Free labor on service repairs

  • Preferential pricing for new equipment and consumables

Premium

from 26€

  • Unlimited locations

  • 09:00 – 18:00

  • Up to 10 on-site visits

  • Remote support: up to 30 hours

  • Reaction time: up to 1 hour

  • Emergency support (out of working hours, on official holidays): 1 incident free

  • Local network support

  • VPN connectivity support

  • Support of unlimited number of printers/MFPs

  • On-site preventive maintenance (at least 1 annualy)

  • Free labor on all service jobs

  • Preferential pricing for consumables and new equipment

Attitude – Professionalism – Results

Client Testimonials

Client Testimonials

Оценката от нашите клиенти е най-голямата ни награда. Радваме се на постигнатите резултати и се стремим към нови постижения.

Quotes Dark

In Smartprint Bulgaria Ltd., we found a trusted partner for executing this project. The team approached both the design and implementation of the proposed technical solution with exceptional professionalism and constructive attitude.
In the process of colaborating with the Smartprint Bulgaria team and personally with Mr. Dimitrov, we were delighted by the proffesionalism, precison and loyalty they provide.

G. Vasileva, Head of ACLI “Komihris”

Quotes Dark

I’ve worked with Smartprint on several successful projects across different fields, so choosing them to create the website for the newly founded HCM patient foundation I lead was a natural decision. The process went smoothly and efficiently, as Smartprint was involved from the very beginning—not only with technical skills but also with ideas for design and content. They managed to optimize the site into a multilingual multimedia platform for HCM patients across Europe who rely on it for information and news.

Emil Tsenov, Founder and Managing Director of the “HCM Patient” Foundation